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Videoconferencing: Productivity Gains a Screen Away

Posted by Gulf South Technology Solutions on Aug 7, 2017 11:00:00 AM

Saving time and money, boosting collaboration and cutting emissions – these are just a few of the reasons behind the growing popularity of videoconferencing. Here's a quick look at the many business benefits.

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Topics: Customer Service

Where to Focus Your IT Budget in 2017

Posted by Gulf South Technology Solutions on Jan 16, 2017 12:26:17 PM

Uncertain times call for wise planning in IT. Global political uncertainty and flat company revenues mean budgets will be stalled for the near future, affecting investment in not just products but people. It sounds dire; however, four clear themes remain relevant in governing IT budget spend for 2017.

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Topics: Customer Service, Cloud Computing, outsourcing, managed it, Managed Service Provder

What You Should Look For in a Managed Service Provider

Posted by Gulf South Technology Solutions on Dec 21, 2016 10:30:00 AM

If you are on the prowl for a managed service provider, you might feel a little overwhelmed. There is a surprising number of managed service providers available for hire, each with its own unique strengths and weaknesses. Some offer bare bones service with a handful of technicians while others have full-fledged teams of technical experts who provide a myriad of services. Here's what to look for in managed services provider prospects.

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Topics: Customer Service, outsourcing, managed it, network security, System Administration, Managed Service Provder

How to Use Technology to Improve Customer Service

Posted by Gulf South Technology Solutions on Apr 16, 2015 3:01:58 PM

Customer service is important to any business. The quality of that service will either enhance or degrade customer loyalty to your brand and your business. The business that proves to be responsive to customer questions, complaints, or other needs can gain a clear competitive advantage. For this reason, it is important to use all resources available to make sure your customers are taken care of. With the constant advancement of technology, your resources are endless.

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Topics: Customer Service